Contact Information
Your comments, questions and/or suggestions are valued. Please call or write to us at:
TAB Distribution
3200 E Trent Ave.
Building 3, Suite C
Spokane, Wa. 99202
800-671-7831 Ext 121
For questions regarding an order not yet placed; Contact Sales at:info@tabdist.com
For questions or problems regarding an existing order; Contact Customer Service at: info@tabdist.com
Why Tab Distribution?
I know most companies don't bother with this part of their web site. Frankly, it's usually because they don't have any good reasons for you to shop with them over someone else.
Here is ours:
1. Family Software
We at TAB Distribution figure that there are plenty of web sites that can sell the blood and gore. We have made a company decision to provide you with FAMILY ORIENTED SOFTWARE designed to enhance your life. If you see anything on our site that you feel objectionable, PLEASE, let us know. We want to continue to provide a safe haven of Family Oriented Product.
2. Great Prices
Because of our volume, we are able to get better pricing than most resellers. In fact, there are times we're selling software to you for less than the average software store can buy it for!
Of course, price isn't everything, so here are a few more things to consider..
3. 30 Day No Hassle Return Policy
Have you ever purchased a software product from a retail store, only to discover it wasn't really what you wanted or that is just wouldn't run right on your particular computer? Sure, we've all been there. However, we also all know that most retail stores don't allow you to return open software. But we do!
That's right, when you buy from us, you risk nothing. If you try it and don't like it, we'll take it back! It's fast, easy, and makes buying software much easier for you!
4. Top Notch Customer Service
This is one of the cornerstones of our business. We believe that great customer service is the responsibility of any company - especially if they are an internet company. It seems that many companies have missed this critical point, but this is one area that we excel in.
With our customer service, you can expect fast, courteous attention and quick resolution of any problem you may have. We get any problems that come up taken care of - period. 5. Fast Shipping One of the biggest reasons for people not to buy online is slow shipping. You know, the old "please allow 4-6 weeks for delivery" deal. Not us. Most orders ship from our building within 24 - 48 hours of being placed. 6. Your Info Is Kept Private Don't you just hate it when you order a product from someone and they share your contact info with the world? I don't know about you, but I have enough spam in my inbox. So, your info is kept between our company and you - no one else has access to it. Conclusion - We are in this for the long haul. We're not here to make a quick buck and get out, we want to make you a lifelong customer and everything we do is a reflection of that.
Surplus CD ROM's No Hassle Return Policy
Our Return Policy
We offer a 30 day return on any software purchase.
We will issue a refund for any of the following reasons:
- Product broken or damaged while in transit.
- Product won't run on your machine.
- Product is defective (i.e. scratched CD).
We want every customer to be happy with their purchase. If for some reason, you're not satisfied with the product, we want to make it right with you.
In order to get a refund, you'll need to return the product to us, along with any packaging. Everything MUST be in good condition unless it was damaged in transit. Note that we do not reimburse for return postage, but we will credit you your product purchase plus the initial shipping charge.
As many of you have probably noticed, this isn't the normal software return policy of most stores. Most stores will NOT take back any opened software. We do. Because of this, we track all returns. If a customer has an excessive amount of returns, we reserve the right to suspend this policy for that customer and allow them only returns on unopened merchandise.
In order to return a product, you need to contact us prior to the return. Simply send an e-mail to mailto:info@tabdist.com
Packaging Information
- A CD (or CDs) enclosed in a hard plastic case (the jewel case). Often a liner in the lid of the case holds a cover and/or may contain a small manual for installation and game play instructions. These are traditionally used to hold CDs and are found inside the Retail Box that you purchase in stores.
- Retail Box
- Retail Box
- A Retail Box is the same product you would find in a store. Retail Box is what you would buy over the counter at your local Best Buy or CompUSA.
- Sleeve
- Sleeve
- CD IN SLEEVE, CD Only is as stated. it does not come with the box or manual, You can register the software online, and print the manuals from the software's "help me file."
- OEM
- OEM
- An OEM (original equipment manufacturer) is a company that uses product components from one or more other companies to build a product that it sells under its own company name. OEM software consist of the media software & license without the box and manuals. CD Only or OEM is as stated. Although it does not come with the box or manual, You can register the software online, and print the manuals from the software's "help me file."
- All products sold are guaranteed to be 100% authentic non-counterfeit. Tab Distribution. Purchaser acknowledges OEM versions are intended only for resale with new PC/Hardware and purchaser assumes all liability for compliance with end user restrictions. Purchaser accepts all responsibility for full compliance with manufacture restrictions.
Phone orders are also bound by these restrictions and purchaser may view a copy of this agreement on our web site.
Product Images:
Images are for display purposes ONLY. They should not be used to determine whether a product is Retail or OEM, for example. Customer should fully read the descriptions to determine if a product is suitable.
- All products sold are guaranteed to be 100% authentic non-counterfeit. Tab Distribution. Purchaser acknowledges OEM versions are intended only for resale with new PC/Hardware and purchaser assumes all liability for compliance with end user restrictions. Purchaser accepts all responsibility for full compliance with manufacture restrictions.
Yahoo Top Service Logo
We are proud to carry theTOP YAHOO SERVICE STORE 5 STAR LOGO
The Top Service Star next to a store's name is a sign of superlative quality.
It means that the store is participating in our Customer Rating Program, and that customers who have ordered from that store have given it the highest ratings.
Nearly all Yahoo! stores have good customer satisfaction ratings, but those with a star are the best of the best, with at least 95% positive ratings.
ALL TRANSACTION ARE SECURE THROUGH Paymentech AND YOUR NAME WILL NEVER BE GIVEN TO AN OUTSIDE SOURCE OR AGENCY.
If You are hesitant to use your credit card on line, please do not hesitate to call us on our toll free number, 800-671-7831 which is listed on the top left hand corner of every page.
Out of Stock Policy
If for some rare occasion we are out of the product that you order, we will hold the order until the product arrives in our warehouse, this is usually no more than 2 - 7 days. In the event that we cannot reorder the stock, we will credit back your account immediately. There are some instances in which we are temporarily out of stock but expecting at any time - with these products you will note that there is no order button. Please check back in a couple days and I am sure that we will have in stock.
Our Family Software Policy
You will note that we carry an especially large selection of Children and Educational Software as well as an ample selection of Family Games, Utilities and Reference Titles - We also have a tremendous selection of MAC titles. Our goal is to create a site that is family, children and educationally oriented. We believe in family values and are doing our best to uphold them.
We do appreciate any comments or suggestions you might have in making our site better. In many cases it is good to receive comments from people who are not involved with the site on a daily basis - it creates an additional source of subjectivity.
We sincerely appreciate your business and look forward to a long lasting relationship.
Our Payment Methods
We accept Visa, MasterCard, American Express, & Yahoo Wallet. We also accept checks or money orders, simply print out your order and mail order with check or m/o to:
TAB Distribution
3200 E Trent Ave.
Building 3, Suite C
Spokane, Wa. 99202
Don't Trust Internet?
- Order By Phone- Contact Us 800-671-7831 Ext 121
Location Method Cost per Order PLEASE ADD 24 HOURS FOR US TO PROCESS YOUR ORDER WHEN SELECTING YOUR EXPEDITED SHIPPING METHOD
Shipping Costs
Continental US, Hi, AK
Ground (USPS)
$ 5.95 + $ 2.95 Per Item
Continental US
3 Day Select (UPS)
$ 15.95 + $ 5.00 Per Item **
Continental US, Hi, AK
2nd Day Air (UPS)
$ 19.95 + $ 5.00 Per Item **
Continental US, Hi, AK
Next Day Service (UPS)
$ 24.95 + $ 5.00 Per Item **
Canada/Mexico/PR
(USPS)
$ 14.95 + $ 2.95 Per Item ****
International
(USPS)
$ 24.95 + $ 4.95 Per Item ****
** We reserve the right to reassess the shipping charges on all orders being shipped Next Day Air weighing 5 lbs. or more, Second Day Air weighing 9 lbs. or more, and 3 Day Select weighing 12 lbs. or more. Customers will be notified of charge prior to shipping the order.
****
Shipping Rates and Terms
- Import Taxes and/or Duties are the responsibility of the customer.
-
- Duties and Taxes associated with shipping to your Country will increase the cost of your software order. It is the responsibility of the customer to pay all import tariffs, brokerage fees and any other costs related to delivering the product(s) to you. Please note that this is in addition to the cost of your order. TAB Distribution highly recommends that you check on all fees, practices, and local import tariffs prior to placing your order. The customer will be responsible for return freight charges should you refuse delivery of the product, or if the product is unable to be delivered to you.
- We reserve the right to reassess shipping charges based on actual cost. In no event will TAB Distribution charge the customer without their permission via email.
In order to offer our shipping rate and save you money on shipping costs, TAB Distribution processes your order with just the contents of the box (CD, Manual, Registration Card, etc.). Due to the massive volume of excess packaging material, TAB Distribution does not ship the box. The weight of the box causes the product to go over the two (2) lb. rate.
Throughout this entire site all prices are in U.S Dollars. All orders are billed and charged in U.S. currency and will be converted to customer's local currency by Visa or MasterCard at the then-prevailing exchange rate. TAB Distribution makes no warranty, express or implied, to any rate. Although we take great care to ensure that all prices on this web site are accurate, errors do occur from time to time. In case of a difference between any advertised price and the price in your shopping cart, the price shown in your shopping cart will always be considered the correct price.
Shipment Delivery Time
Please allow 24 - 48 hours for processing after receipt of payment. (Not including Weekends or Holidays)
Depending on which shipment method you choose, please allow 3 - 14 business days for delivery after processing.
Limited Warranty
All software sold by Surplus CD ROM is guaranteed against defects for 30 days from the invoice date. The defective software may be replaced only pursuant to the terms in the Information Center of this site. EXCEPT AS EXPRESSLY STATED IN THE INFORMATION CENTER OF THIS SITE, Surplus CD ROM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS SOLD BY Surplus CD ROM, INCLUDING, BUT NOT LIMITED, TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
In no event shall Surplus CD ROM, its officers, directors, employees and/or other representatives be liable for any damages of any kind, including without limitation, direct, indirect, compensatory, special, consequential, punitive, and/or incidental damages related to the products sold.
Notwithstanding the above, Customer agrees that its exclusive remedy for all damages, losses and cause of actions against Surplus CD ROM, its officers, directors, employees and/or other representatives related to the products sold whether in contract, tort (including negligence) or otherwise shall not exceed the price (excluding shipping, taxes and duties) of the product that was ordered by that Customer in the related transaction.
Technical Support
Customer List
No, No, No! NO INFORMATION LEAVES OUR OFFICE - All Credit Card Data is Deleted after a period of 30 Days. And we do not sell our customer list to anyone for any price - Period.
Do you ship internationally?
Yes, Place your order, we have a set International rate. If this rate does not cover the cost of freight we will contact you via email and notify you of the difference for your approval.
10% Discount
To receive your 10% discount off on your first purchase - go to the SAVE 10% Link at the top of the page and follow instructions.
Brand New Software
ALL Software sold by Surplus CD ROM is guaranteed to be BRAND NEW - NEVER USED or your money back. (Unless Stated On Ad)
How Can You Sell Your Software So Cheap?
We purchase direct from the publishers. Overstocks, returns and additional inventory is offered to us so that we might pass them on to you.
Privacy Policy
Surplus CD Rom will not use/sell any information gathered from this site for promotions from any other businesses or individuals.
Credit Card Security
Surplus CD ROM makes customer service our top priority while you shop. We do the following to make your online ordering secure. Also, Surplus CD ROM is tested daily to certify it meets the highest security standards.
Our secure order form uses Paymentech's, government-level security encryption to completely protect your credit card information from all unauthorized users.
In addition, our Secure Shopping Guarantee protects you while you shop at Surplus CD ROM so that you never have to worry about credit card safety. Period. We guarantee that every transaction you make at Surplus CD ROM will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Surplus CD ROM